Single-Point Help and Support Centre at IMT CDL
A transparent & efficient student care process bridges all gaps between students and the Institution and creates a life-time bonding. With this principle at heart, IMT-CDL has established a one-point contact for students (current or previous batches) to get any information / service / Help from the institution.
Our single-point support desk helps you clarify any concern related to all departments: Admissions, Academics, Examinations, Books, IT, etc.
- Department-wise segregation of queries for better understanding & resolution
- Faster resolution time of queries within 2 working days
- Clearly Defined Three Level Escalation process to manage Concerns and Student Grievances
- Multiple ways to raise a query –Through Phone, E-Mail, Chat, Student Login and by Visiting our Campus Office in Ghaziabad
- Dedicated people with extensive knowledge and skill set to provide you with relevant & specific answers
- Comprehensive List of Frequently Asked Queries (FAQs) to ensure that you get answers to most of the queries a student would have.