Premium Management Qualifications via Distance Education
Escalation Matrix for Existing Students
All existing students must first send their request through the Student Care option in their Student Information System login. The reference id of their request has to be mentioned at the time of escalation to any level.
Resolution in Student Care is normally provided in two working days. The student has to wait for the resolution for two working days at every level of escalation before escalating their concern to the next level.