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Existing Student Support

Premium Management Qualifications via Distance Education

Escalation Matrix for Existing Students

Overview

All existing students must first send their request through the Student Care option in their Student Information System login. The reference id of their request has to be mentioned at the time of escalation to any level.

Resolution in Student Care is normally provided in two working days. The student has to wait for the resolution for two working days at every level of escalation before escalating their concern to the next level.

      • FOR EXAM RELATED ISSUES
    • LEVEL - 1
    • Contact to -
      • Contact Person
      • Dr. Priti Sharma
      • Email:
      • priti.sharma@imtcdl.ac.in
      • Phone:
      • 0120-3998047
      •  
      •  
      • LEVEL - 2
      • Contact to -
      • Contact Person
      • Dr. S. R. Musanna (Dean – Academics)
      • Email:
      • srmusanna@imtcdl.ac.in
      • Phone:
      • 0120-3998039
      •  
      •  
        • LEVEL - 3
        • You can write to Our Director's office
        • Contact Person
        • The Director
        • Email:
        • director@imtcdl.ac.in
        •  
        •  
        •  

         

          • FOR ASSIGNMENT RELATED ISSUES
        • LEVEL - 1
        • Contact to -
          • Contact Person
          • Dr. Nidhi Mathur
          • Email:
          • nidhimathur@imtcdl.ac.in
          • Phone:
          • 0120-3998041
          •  
          •  
          • LEVEL - 2
          • Contact to -
          • Contact Person
          • Dr. S. R. Musanna (Dean – Academics)
          • Email:
          • srmusanna@imtcdl.ac.in
          • Phone:
          • 0120-3998039
          •  
          •  
            • LEVEL - 3
            • You can write to Our Director's office
            • Contact Person
            • The Director
            • Email:
            • director@imtcdl.ac.in
            •  
            •  
            •  

             

              • FOR PROJECT RELATED ISSUES
            • LEVEL - 1
            • Contact to -
              • Contact Person
              • Dr. N. M. Mishra
              • Email:
              • nmmishra@imtcdl.ac.in
              • Phone:
              • 0120-3998037
              •  
              •  
              • LEVEL - 2
              • Contact to -
              • Contact Person
              • Dr. S. R. Musanna (Dean – Academics)
              • Email:
              • srmusanna@imtcdl.ac.in
              • Phone:
              • 0120-3998039
              •  
              •  
                • LEVEL - 3
                • You can write to Our Director's office
                • Contact Person
                • The Director
                • Email:
                • director@imtcdl.ac.in
                •  
                •  
                •  

                 

                  • FOR BOOKS RELATED ISSUES
                • LEVEL - 1
                • Contact to -
                  • Contact Person
                  • Mr. Inder Pargai
                  • Email:
                  • ipargai@imtcdl.ac.in
                  • Phone:
                  • 09311321880
                  •  
                  •  
                  • LEVEL - 2
                  • Contact to -
                  • Contact Person
                  • Dr. S. R. Musanna (Dean – Academics)
                  • Email:
                  • srmusanna@imtcdl.ac.in
                  • Phone:
                  • 0120-3998039
                  •  
                  •  
                    • LEVEL - 3
                    • You can write to Our Director's office
                    • Contact Person
                    • The Director
                    • Email:
                    • director@imtcdl.ac.in
                    •  
                    •  
                    •  

                     

                      • FOR IT RELATED ISSUES
                    • LEVEL - 1
                    • Contact to -
                      • Contact Person
                      • Mr. Rajeev Sharma
                      • Email:
                      • rajeev.sharma@imtcdl.ac.in
                      • Phone:
                      • 0120 - 3998099
                      •  
                      •  
                      • LEVEL - 2
                      • Contact to -
                      • Contact Person
                      • Ms. Meenakshi Kaul
                      • Email:
                      • meenakshi@imtcdl.ac.in
                      • Phone:
                      • 0120 - 3998032
                      •  
                      •  
                        • LEVEL - 3
                        • You can write to Our Director's office
                        • Contact Person
                        • The Director
                        • Email:
                        • director@imtcdl.ac.in
                        •  
                        •  
                        •  

                         

                          • FOR ANY OTHER ISSUES
                        • LEVEL - 1
                        • Contact to -
                          • Contact Person
                          • Ms. Richa Saxena
                          • Email:
                          • richa@imtcdl.ac.in
                          • Phone:
                          • 0120 - 3998025
                          •  
                          •  
                          • LEVEL - 2
                          • Contact to -
                          • Contact Person
                          • Ms. Shilpi Rituparth
                          • Email:
                          • shilpi@imtcdl.ac.in
                          • Phone:
                          • 0120 - 3998035
                          •  
                          •  
                            • LEVEL - 3
                            • You can write to Our Director's office
                            • Contact Person
                            • The Director
                            • Email:
                            • director@imtcdl.ac.in
                            •  
                            •  
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