Table of Contents – Specialization in Operations
| Project Management | |
|---|---|
| 1 | Introduction to Project Management |
| 2 | Project Selection and Prioritization |
| 3 | Organizational Capability: Structure, Culture, and Roles |
| 4 | Chartering Projects |
| 5 | Stakeholder Analysis and Communication Planning |
| 6 | Scheduling Projects |
| 7 | Resourcing Projects |
| 8 | Budgeting Projects |
| 9 | Project Risk Planning |
| 10 | Project Quality Planning and Project Kickoff |
| 11 | Performing Projects |
| 12 | Monitoring and Controlling Projects |
| 13 | Finishing Projects |
| Operation Strategy | |
| 1 | Operations Strategy |
| 2 | Performance Management |
| 3 | Capacity Strategy |
| 4 | Coordinating the Supply Chain |
| 5 | Process Technology |
| 6 | Management of Quality |
| 7 | Aggregate Planning and Master Scheduling |
| 8 | Product and Service Design |
| 9 | Business Process–Focused Strategies and Organizational Design |
| Advanced Supply Chain Management | |
| 1 | Understanding the supply chain: The Core Concept |
| 2 | Logistics Management |
| 3 | Logistics and Economy |
| 4 | Sourcing Management |
| 5 | Demand Estimation in a Supply Chain |
| 6 | Warehousing Management |
| 7 | Managing Inventory to satisfy Customer Demand |
| 8 | Transportation |
| 9 | Total Logistics Cost Management for Competitive Advantage |
| 10 | Global Logistics Value Chain Management |
| 11 | Supply Chain Performance Management |
| Quality Management | |
| 1 | Quality: Conceptual Framework |
| 2 | Quality Gurus and Their Contributions |
| 3 | Statistical Quality Control and Statistical Process Control |
| 4 | Cost of Quality |
| 5 | Six-Sigma: The Quality-Improvement Programme |
| 6 | Seven Tools of Quality Control |
| 7 | Failure Mode, Effect, and Criticality Analysis |
| 8 | Zero Defects and Poka-Yoke |
| 9 | Total Productive Maintenance and Kaizen |
| 10 | Quality Standards, Certification, and Awards |
| Service Operations Management | |
| 1 | Introduction: service in the Economy |
| 2 | Strategic Positioning and Service Strategy |
| 3 | Internet Strategies |
| 4 | Environmental Strategies |
| 5 | New Service Development |
| 6 | Managing the service Experiences |
| 7 | The front office, Back office Interface |
| 8 | Offshoring and outsourcing |
| 9 | Analysing Processes |
| 10 | Service Quality |
| 11 | Six sigma for Service process improvement |
| 12 | Yield Management |
| 13 | Inventory Management in services |
| 14 | Waiting time management |
| 15 | Real world project management |
| 16 | Site selection for services |
| 17 | Advanced Models: Data envelopment Analysis |